Customer Service is the Core of our business.  All services and solutions are driven and managed through our support organization.

 

CrossCore’s Customer Service team has designed and implemented programs, policies and procedures to ensure rapid response and quality assurance for its customers.  

 

The 24x7 Network Operations Center (NOC) handles all escalation and problem resolution procedures through its (PPEP) - Problem Prioritization and Escalation Process. 

 

CrossCore’s Customer Service team responsibilities also include:

  Provisioning

  Administration

  Change management

  Configuration management

  Centralized communications